Refund policy

Returns

  • Accepted within 30 days of delivery.

  • Items must be unworn, in original condition and packaging.

  • Email us at lanviejewelry@gmail.com before sending anything back.

  • Proof of purchase is required.

Not Eligible for Return

  • Custom or personalized orders

  • Earrings (for hygiene reasons)

  • Final sale items

  • Worn or damaged pieces

Refunds

  • Processed to the original payment method after inspection.

  • Shipping fees are non-refundable.

  • Refunds typically take 5–10 business days.

Exchanges

  • Exchanges accepted if the item is available and return-eligible.

  • Contact us to arrange.

Damaged or Wrong Item?

Email us within 3 days of delivery with a photo—we’ll make it right.

Repairs

Need a fix? We offer repairs on most items. Email us with details and photos. Small fees may apply.

Questions?

lanviejewelry@gmail.com or +1 (617) 953-5865